Policies

A Note on Booking Policies

Please understand that our policies are created to be fair to all Perfect You clients. When a client books an appointment, she is taking up time that -most often- other clients will request. Also, there are costs associated with these bookings. Perfect You is still responsible for preparing the procedure room, and paying for the space. Also, employees are required to be present for all clients, and are paid by Perfect You, regardless of whether a client shows up or not. We have created the following policies, in order to be fair to our valued clients. Rather than increase prices across the board, based on no-shows, we manage to keep our prices competitive for all our clients, by charging those who do not show up. We hope that you feel these policies are fair, and we welcome your feedback.

Eyelash extensions booking policies

Refund Policy

Payment is being made to Perfect You for services rendered. These costs are non-refundable. If a client suffers from an allergic or other adverse reaction, or is in any way unhappy with the results of the procedure, Perfect You offers one free booking opportunity, at its sole discretion with the service provider who performed the initial procedure. This may include, eyelash extensions removal, eyelash extensions re-application, or refill. For appointments that are made in such cases, it is mandatory that the client attend the allocated appointment time. By choosing to not attend the appointment, the client forfeits this complimentary service.

Appointment Cancellation Policy

For all appointments, Perfect You requires 24 hours notice in case of cancellation. If 24 hours notice is not provided, clients will be charged a no-show fee of $50 to cover the costs incurred. 

Permanent Makeup Policies

Permanent Makeup Free Consultation Booking Policy Perfect You offers one free 15 minute consultation to anyone who wishes to explore the possibility of getting a permanent makeup procedure. Since there is normally no charge for this service, it is exempt from the general no-show fee of $50. However, if a free consultation appointment is not attended, Perfect You will require a credit card deposit of $50 for all future appointments, whether for permanent makeup or eyelash extensions. This deposit will go against the cost of any procedure, and is non-refundable in the case of a no-show. If a client misses the first free consultation appointment, we will gladly offer a consultation in the future, but at a cost of $50. Permanent Makeup Procedure Policy For permanent makeup application, payment is being made to Perfect You for services rendered. These costs are non-refundable, once the service has been rendered. The full service includes the initial procedure fee, as well as a single touch up opportunity, if needed. By making a booking request for this touch-up, the client understands that it is mandatory that she attend this appointment. By choosing to not attend this appointment, the client forfeits any future free booking. All future bookings will be subject to the regular fees, and a deposit may be required for booking. General Permanent Makeup Policy We very much welcome input from all of our clients, either personally, by phone, email or on social media. This helps us improve our services, and it also helps us understand what we are doing right. Given the nature of the procedures, however, it is very important that clients understand some important details.

  1. We will never perform a procedure on a client, if there is any reason why we feel this procedure will not reflect positively on the client. We pride ourselves on knowing what looks good and what does not look good, regardless of personal belief or preference. Of course, the personal preference of a client is of the utmost important, but we will not perform a procedure, if we feel that it will not make the client look more beautiful and/or more dignified. We receive dozens of requests every week to replicate various “looks”. Most of the time, these looks are suitable. But, for whatever reasons, sometimes we will disagree about what will make her look her best. We will guide that client in a more appropriate direction, and -in the case of severe disagreement- we will simply not perform the procedure. This is nothing personal. It’s simply that we want all of our clients to maintain the highest levels of dignity, and we also will not perform procedures that puts the client at undue risk.
  2. Some procedures require more than one visit. It is critical to understand that some procedures, by their very nature, require more than one visit. Eyebrow procedures most commonly require 2 procedural visits, and our pricing reflects the need for 3 appointments (one consultation, plus 2 procedure appointments).  Permanent makeup is generally darker, directly after a procedure. This will fade, and a scab will form, and the colour will consolidate, usually after a few weeks. Only then, can we know what further action is required, to achieve the desired look. We ask all clients to be critical and honest about their experience at Perfect You. However, if a procedure has not been completed, Perfect You cannot in any way be held accountable for the look. Only when we have had ample opportunity to complete a procedure, can a client reasonably comment about the procedure’s value. Perfect You performs procedures on clients, with the understanding that clients will do everything in his/her power to allow Perfect You to finish the procedure. If a client decides to not allow Perfect You to complete the procedure, the client acknowledges that the consequences of this choice, are her’s, and her’s alone to bear. Perfect You will not be held liable in such cases, and should not be negatively implicated via word-of-mouth, social media, or any other medium.

 

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store or order a service, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at privacy@perfectyou.ca or mailing us at: Perfect You 122 Clarence St. , Ottawa, ON, K1N5P6, Canada

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Simplybook.me They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through SimplyBook.me’s data storage, databases and the general SimplyBook.Me application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then SimplyBooke.Me stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@perfectyou.ca or by mail at Perfect You

[Re: Privacy Compliance Officer]

[122 Clarence St. , Ottawa, ON, K1N5P6, Canada]

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Eyelash Extensions: What you Need to Know

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